For small business owners, giving feedback can feel tricky.
It’s easy to worry about how it will be received, or worse, avoid it altogether. But skipping these conversations can lead to bigger issues, like reduced performance or disengaged team members….and, more of the work or behaviour that you have a problem with! It’s time to deal with it and save yourself time, money and the huge mental workload of repressed frustration.
Constructive feedback, when delivered the right way, will result in you being so much happier with your business, your team and the work they are producing. It will help your team improve, create a culture founded on your expectations and build a stronger business. Here’s how to approach it effectively.
The Cost of Avoiding Feedback
Letting small problems slide might seem easier in the moment, but it often creates bigger challenges later. When feedback is delayed:
- Poor performance becomes the accepted norm, impacting productivity and customer satisfaction, and your frustrations.
- Strong employees may feel frustrated when issues go unaddressed of their poorly performing colleagues.
- Minor issues and those left unaddressed can grow into serious misunderstandings, conflicts and in some instances, compliance and ER risks.
Giving feedback promptly and constructively helps maintain a positive and productive work environment where everybody wants to be.
What Does Constructive Feedback Look Like?
Constructive feedback isn’t about criticism – it’s about improvement. It focuses on solutions and aligning your team and their actions, with your business values. Instead of simply pointing out what’s wrong, you’re guiding your team toward better results and what you need to see, for everyone to be successful.
It works because it:
- Provides clarity about expectations and goals.
- Encourages professional growth and stronger performance.
- Strengthens teamwork by keeping everyone aligned.
Steps to Giving Feedback That Works
- Listen First: Ask for the employee’s perspective. They might have insights or reasons you’re unaware of, and listening shows you value their input.
- Be Specific: Use clear examples of what you’ve observed and the effect on the business or client expectations.
- Focus on Solutions: Don’t dwell on what went wrong, fault or the problem, discuss the fix and next steps and the future. What changes are needed right now? How can the task be handled differently next time?
- Be Prepared: Plan the conversation in advance and take a moment to release any frustration you might be feeling. Think about the timing, location, and what you want to achieve. This helps you stay calm and keep the discussion productive.
Why It’s Worth the Effort
Giving constructive feedback helps your team grow and keeps your business running smoothly. Over time, it creates a culture of trust, improvement, and shared goals.
It’s not always easy at first, but the more you practice, the better the results. Remember, it’s only uncomfortable because you care, and your goals and your business deserve it!
Need Help Navigating Tough Conversations?
If managing feedback feels overwhelming, we’re here to help. At Chrysallis, we know you don’t need an HR team in small business, we provide as-needed practical support to move forward and minimise risk.
Have a business frustration that you need some guidance on (where you won’t be sold into ‘plan’) ?! Talk to one of our Consultants today and discover how we can help you lead your team with confidence.